Customer Service Representative

  • Receive and place calls to clients for the purpose of scheduling
  • Prioritize multiple tasks in a calm, organized manner
  • Maintain proper documentation through client and pet records
  • Assist all clients by providing necessary instructions, information and invoices, dispensing prescription items per the veterinarians’ instructions, and scheduling all future appointments
  • Utilize hospital computer systems to document medical records and communicate with clients and teammates
  • Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
  • Excellent customer service skills and an exceptional level of communication in a professional manner
  • Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures
  • Maintain a positive attitude in all interactions with clients, pets and other teammates